Returns and Refunds 1. We do not accept returns or provide refunds unless the product has a quality issue. 2. If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order. 3. To process a return or refund due to a quality issue, please provide your order number, photos of the product, and a description of the problem. 4. Returned items must be unused and in their original packaging. 5. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 6. If approved, your refund will be processed to your original method of payment within a reasonable timeframe. 7. Shipping fees are non-refundable unless the return is due to our error or a product quality issue. Contact Us If you have any questions, please contact our customer service team. Email: themonogang@gmail.com Tel: +852 6250 5421 退貨及退款 1. 除非產品存在質量問題，否則我們不接受退貨或退款申請。 2. 如您收到的產品有損壞、缺陷或錯誤發貨，請於收貨後7天內聯絡我們。 3. 辦理質量問題退貨或退款時，請提供訂單號碼、產品照片及問題描述。 4. 退回的商品必須未經使用，並保持原包裝。 5. 我們收到並檢查退貨後，會通知您退款申請是否獲批。 6. 如獲批，退款將於合理時間內退回至您的原支付方式。 7. 除因我們錯誤或產品質量問題外，運費恕不退還。 聯絡我們 如有任何查詢，請聯絡我們的客戶服務團隊。 Email: themonogang@gmail.com Tel: +852 6250 5421